Every successful company requires their teams to develop effective solutions. However, few companies consider the landmines that often confront the solution development process. Groups fall prey to bias, failed logic, misinformation, and group think. Even teams that possess a high level of operational knowledge can become bogged down, follow "rabbit trails" and get caught in analysis paralysis. The primary objective of the Critical Thinking and Effective Communication course is to not only understand how these various issues can lead to less than optimum solutions, but to further develop better thinking, planning, and strategy development skills. The future success of emerging companies will in large part reflect how well they can operate within a dynamic and fast-paced market that requires effective and timely decisions. Critical thinking, as defined above, will be the key to that success.
This four-hour course covers a lot of ground and offers participants several important considerations for building better personal and team critical thinking skills. While each company normally has unique solution development process, all companies can find advantage in becoming better problem solvers. The content of CTEC will prepare participants with the knowledge to avoid many of the problems that often arise during strategy development.
Some of the areas covered are:
Each of us have our own way of looking at things. While this diversity of thought and perspective is important to the solution development process, being overly attached to a single way of doing something can lead to harmful bias within the problem solving process.
Consequence of Power
All organizations require some level of hierarchy to build teams and ensure accountability. However, power in the hands of someone who is unaware of how their power can alienate or even discourage critical thinking can result in failed operational plans.
Today, there is more information available to us than at any other time in history. But while we may have access to more information, there is equally greater access to misinformation. Learning how to avoid being lead down the wrong road by misinformation is an important skill to obtain.
Developing the best solution is only half of the challenge. Companies and specifically leaders must also be able to effectively communicate the solutions and strategies to the larger team to implement. Increasing communication skills is paramount to ensuring plans are fully realized and effectively executed.
Communication is not just what we say, but also how we listen. Most of us fail to listen to the level we should and this is normally where miscommunication comes from...not so much in what is said but rather in what is not heard. There are important skills that will increase one's ability to "hear" the things they need to hear.
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